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Nov30
The Biggest Secret For Getting Referrals

secret.jpg

Seth Godin recently wrote about how to get referrals. As always, I think he's right on the money but I wanted to reinforce his last point as his most important.

  • Be worthy. Not just in the work you do, but in your status in the marketplace. I'm far more likely to refer someone with a back story, someone who's an underdog, or relatively unknown. That's why saying "thank you" in deeds (not so much in words) goes such a long way.

So often we as marketers get stuck on the tactic ("we need an email this button", "what cheap promotional item can we give someone who refers a friend") and forget the most fundamental truth that great experiences inherently earn referrals.

Less-than-great ones don't.  

What would make your customer's current experience into a WOW one? 

Need inspiration? 

You might start with this book or that one

Nov30
Entrepreneurial vs. Consensus Marketing
Have you sat down recently and really thought about how you (and your team/company if you have one) approach marketing? Is it truly entrepreneurial? Do YOU make things happen? Bold things? Changing the world type of things? Daily? Or... Continue Reading
The Secret of Marketing that We All Learned and Forgot
Kathy Sierra (another of my favorite bloggers) was nice enough to remind me of one of the greatest secrets of marketing that we have all learned and forgotten. It is the secret power of discovery. Before you give me a blank... Continue Reading
Syndero Raises $7 Million for Online Direct Marketing
I love it when a company has the guts to tackle a simple business model and deliver through execution. Syndero, which recently raised $7 million in VC funding, is an online direct marketing company. What does that mean? They make... Continue Reading
USC Annenberg School Study Reveals Changing Habits Of Online Users
The Center for the Digital Future at the USC Annenberg School recently released a study that reveals some very interesting stats and trends in American Internet usage.Some of the highlights: On average, Americans spend ~9 hours/week using it 90% send... Continue Reading
Nov29
Andrew Chen and the "Experience Cycle"
Andrew Chen (formerly of Revenue Science) recently posted about the "experience cycle" and how a company's actual product/service is really only a small part of a customer's total experience.Mr. Chen writes: The EXPERIENCE cycle for the customer starts, in... Continue Reading
Pandora, Amazon, iLike, Findory and Netflix Lead The Recommendation Charge
There is no debating the fact that Google is the 800-lb. gorilla in the online search space. But as we all spend more time and money online, the race is on to build better personalized recommendation engines. Pandora, Amazon, Netflix,... Continue Reading
Why Most Trade Shows Don't Make Dollars And Cents
If you walk through any trade show, you will be assaulted by free stuff - pens, key chains, t-shirts, giveaways (e.g. ipods), books, free drink tickets, etc. - all from eager company representatives who are trying to "buy" your... Continue Reading
Nov28
Why Kids Should Not Be Marketed To
I unplugged yesterday to watch a friend's 2-and-1/2-year-old son as a favor. It was an absolute joy to hang around something that pure and happy for a day. One of the things that struck me was how susceptible he was... Continue Reading
Are You A "Prosumer"?
Prosumer is a term that you're going to start hearing more and more. Wikipedia defines a prosumer as: "Prosumer is a portmanteau formed by contracting either the word producer or professional with the word consumer. The term has taken on... Continue Reading
Tara Hunt Lays Down Community Marketing's Rules Of Engagement in Vitamin
Tara Hunt is one of my favorite bloggers right now. I love that whenever she mixes the Kool-Aid, she's the first one to drink it (or perhaps bathe in it). Recently, she wrote a great article call The Rules... Continue Reading
Pondering the Future of Mobile Marketing
MobileWeb Metrix (a joint effort of Telephia and comScore) recently released a study comparing the usage of certain Internet applications on PCs vs. mobile phones. The relevant graph is: It is worth noting the very small usage numbers for mobile... Continue Reading
Run, Throw, Block and Takkle?!
Thanks to my friendly Alarm Clock, I awoke this morning to the news that a new social networking company called Takkle was funded recently. Takkle is tackling the challenge of connecting high school athletes, coaches and fans. My gut... Continue Reading
Nov26
Mouthing Off About Word Of Mouth
Word of mouth and its power in the marketplace is a topic that gets a lot of discussion in the marketing world today. There have been some great books about the subject in recent years including The Tipping Point, Creating... Continue Reading
Threadless - The Poster Child of Community Marketing
Threadless, in case you're not familiar with the company, is a community-driven online t-shirt store/content based in Chicago. The site does a phenomenal job leveraging their 300,000 person strong community to create products (people submit designs that are voted on... Continue Reading
The Secret Marketing Technique of the Blogosphere
There is a "secret" marketing technique that is one of the major techniques for building and marketing a blog successfully. It can be summed up in a single word: Reciprocity.  Or, if you prefer, a short and well-known phrase:"I'll... Continue Reading
Nov25
Seth Godin Says: All The World's A Market, And All The Men And Women Merely Marketers
Seth Godin recently took up Hugh MacLeod's thrown gauntlet to write a 500 word (or less) manifesto about marketing. In all of its glory, here it is: Unforgivable. Does it take 500 words to change things? Probably not. It... Continue Reading
User/Submitter Launches And Brings Digg Marketing To The Masses
Abusing Digg just got cheaper than ever. User/Submitter may simply be the cheapest possible way to buy traffic online right now. Cheaper than high-tech SEO, cheaper than buying links, cheaper that community marketing and cheaper than PPC. Why go to... Continue Reading
LivingDot Has Rock Star Customer Service
Lately I've been doing some work with a small dedicated blog hosting company named LivingDot. I have been incredibly impressed with their customer service. They respond promptly (even at 11pm on the Friday after Thanksgiving) with well-written and knowledgeable answers.... Continue Reading
Nov24
The CPM of Viral Video
Online video is a topic that receives a fair amount for buzz these days. From YouTube's sale for $1.65 Billion to the instant stars created by a viral videos, marketers and entrepreneurs everywhere are fascinated. But what is the... Continue Reading
Bending The Rules In Marketing
Seth Godin ranted a bit recently about the "stories" that Jetblue tells compared to the TSA. Seth's looking at this situation from a 30,000 foot level and while I like and appreciate that, I'd like to descend to the 3... Continue Reading
Nov23
Do You Really Appreciate Your Customers?
On a holiday weekend built around the idea of giving thanks for everything in our lives, I feel it is appropriate to stop for a moment and think about customer appreciation. Customers and their money are the driving force of... Continue Reading
Influencing People Vs. Influencing Machines - Pinko Marketing Gains Steam
Aaron Wall of SEO Book wrote recently about how the ROI of influencing people (social media, viral efforts, etc.) is becoming more effective than influencing machines (traditional SEO). His point is simply that as search engines become increasingly intelligent and... Continue Reading
Nov22
How Social Media Got Spammed
A few days ago, I asked if you were a gamer, as in someone who "games the system." Today, I ran across a detailed example of gaming a system, this time using social media. Niall Kennedy, a "syndication geek" from... Continue Reading
SpyFu (SpyFoo.com) Airs The Secrets Of Pay Per Click Marketing
Like most quant jocks, I like online marketing because of how measurable it is. However, it just drives me crazy to know how much data there is out there that I can't see. Thus I love it when I run... Continue Reading
Customer Inertia Does Not Equal Customer Loyalty - Are You Asking The Ultimate Question?
How often have you bought a product out of habit? Or because the costs of switching (filling out lots of forms, dealing with annoying reps who try and talk you out of it, searching for an alternative, etc.) seemed... Continue Reading
Marketing Via Social Capital
I love the idea of marketing via social capital. No, I'm not referring to directly to social media here. Social capital is a broader idea than that. Wikipedia defines social capital as: Social capital is a core concept in business,... Continue Reading
Nov21
Potential vs. Experience - What's Your Marketing Hiring Bias?
I've done a fair amount of hiring and interviewing from both sides of the table. The hiring process is really just a marketing game and so I wanted to comment on a common bias that I see and why... Continue Reading
Repetition, Repetition, Repetition (And Why It Matters In Marketing)
The importance of repetition is often overlooked in marketing and advertising. How, with the thousands of ads each of us is exposed to every day, can I say that? Let me use explain using a simple example or two.... Continue Reading
Ajax, RSS and Web Analytics
Last Friday, I was chatting with Jeff Cram of iSite Design about designing websites with web analytics in mind. One of the subjects that came up was the challenges that rich media (Ajax, etc.) and RSS are creating to... Continue Reading
Nov20
What's Your SECRET? Double, Double Animal Style And More!
Making your customers feel special is a great marketing principle to follow. There are a multitude of ways to do it - great prompt service, a hand-written thank you note, etc. But my favorite method is the SECRET. The SECRET... Continue Reading
How To Design A Viral Application
YouTube is certainly one of the major success stories of the most recent entrepreneurial boom. They built a $1.65 billion company through viral marketing. How did they do it? The secret, according to a recent speech given by Jawed Karim,... Continue Reading
Nov19
Reviving the Brand of Bond
One of the most well-known franchises in cinema released a new movie this weekend. That's right. Bond, James Bond, is back. The new movie, Casino Royale, restarts the franchise in more ways than one - a new actor (Daniel Craig),... Continue Reading
The Future of Marketing - Online Oh My!
In the time-starved marketing world of today, it is sometimes hard to step back and see the big picture of marketing spending and trends. Online marketing from pay-per-click to social media certainly gets a lot of attention these days but... Continue Reading
The Double-Edged Sword Of Being Cutting Edge
Social media, for all its potential and hype, is still in the early stages of its adoption life cycle within the business world. The adoption rate of blogs with the Fortune 500 is only 8%. Wikis, social networking, podcasts, crowdsourcing,... Continue Reading
Nov18
Go Beyond The Blog
This might seem like a funny post title coming from a professional blogger. But I believe that it is important to cut through all the hype surrounding blogs today. Many people are asking if they or their company needs a... Continue Reading
What Does Your Scoreboard Look Like?
Football is such a great game. Clear objectives. Measurable results. Simple rules. And, at any point, a quick glance at the scoreboard tells you an enormous amount about the game being played. Marketing certainly seems more complex. But does it... Continue Reading
Nov17
Once More With Feeling - Blog PR Is Personal!
I received an email pitch from a PR flack the other day. He worked at one of the big firms that charge their clients a lot of money each month for their "expert" services. Let's call them Seber Whandwick for... Continue Reading
Are You A Gamer?
No, I'm not talking about PlayStation3, Wii or Xbox. Instead, I'm referring to the many systems out there (search, Digg, social networking, the blogosphere, viral video) that can have a huge influence on traffic/success/money/fame if you could only leverage their... Continue Reading
How Many Languages Can You Market In?
No, I'm not talking about Spanish, Russian, Chinese or any of those other cool international languages that spies speak. Instead, I'm referring to geek, shopper, athlete, parent, salesperson, gamer and the myriad of sub-languages within our own. I spent last... Continue Reading
What Marketers Can Learn From Politicians
I watched the 2006 US election closely and believe there are is a HUGE lesson in it for marketers. Being different from the competition is sometimes enough. Seth Godin would tell you to be remarkable (i.e. different in a good... Continue Reading
A New Author Takes Over MarketingBlurb
Greetings All, My name is Eric Mattson and I'm the new blogger for MarketingBlurb. I'm excited to be joining the Know More Media team and bringing you the best of the marketing blogosphere & beyond. As the former head of... Continue Reading

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