BRINGO has introduced a new system that allows users to bypass phone trees and speak directly with a customer service representative at dozens of companies, and it's free! NoPhoneTrees.com must not be very popular among companies who implemented interactive voice response systems to filter out many customer service calls that can be handled automatically at a lower expense, but to consumers, it's a dream come true.
Here's How It Works
- Simply visit the BRINGO website.
- Find the company you need to call on their comprehensive list, which includes a wide variety of large and small companies in 10 categories.
- Type in your phone number.
- Wait a few minutes, and BRINGO will call you and connect you to a live operator.
According to BRINGO business development manager, Marcin Musiolik, "We are in the middle of doing a soft beta launch, and we are trying to get early feedback to refine the site before we publicize the site more broadly. Recently we had a great coverage of our service on Advertising Age Blog and on TechCrunch." They're looking for people to try the service and give their opinions, so if you want to help make NoPhoneTrees.com the solution to wallowing in the neverending land of automated phone trees, give it a try.
What do you think? Is BRINGO's NoPhoneTrees.com an innovative solution to a common problem? I think so. I can see them having widescale success as well as success in more targeted market segments like senior citizens who may have a lot of trouble and disdain for navigating automated response systems. What other market segments do you think could benefit from BRINGO's free service?
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